Privacy Policy

1. Who We Are

VisitGreatBritainNow.net is operated by INTERNATIONAL VISA SERVICE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a company registered in Poland (KRS: 0000614871, NIP: 9542764773), with its registered office at ul. GRANICZNA 29/, 40-272 KATOWICE, ŚLĄSKIE, Poland.

We are the data controller responsible for the personal data collected through this website and our services. If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@visitgreatbritainnow.net.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Contact information: Name, email address, telephone number, provided when you contact us or make an enquiry.
• Booking information: Travel preferences, dates, group size, special requirements, and payment information provided when booking a tour.
• Communications: The content of emails or messages you send to us.
• Website usage data: IP address, browser type, pages visited, time spent on pages, referring URL — collected automatically through cookies and analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer service.
• To process and manage your tour bookings.
• To send you booking confirmations, pre-departure information and post-tour follow-up.
• To improve our website and services based on usage analytics.
• To comply with our legal obligations as a licensed travel operator.

We process your data on the following legal bases: contract performance (booking fulfilment), legitimate interests (customer service and business operations), legal obligation (regulatory compliance), and consent (where specifically requested).

4. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Tour suppliers and partners: Hotels, transport operators, local guides, and other service providers necessary to fulfil your booking.
• Payment processors: Secure third-party payment services who process card transactions on our behalf.
• Legal authorities: Where required by law or regulation.

All third parties with whom we share data are contractually required to protect it in accordance with GDPR standards.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Booking records are retained for 7 years for accounting and legal compliance purposes. Marketing preferences are retained until you withdraw consent. Website analytics data is typically retained for 26 months.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Essential cookies are necessary for the website to function. Analytics cookies (where used) help us understand how visitors use our website. You can control cookie settings through your browser settings at any time.

7. Your Rights

Under GDPR and UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your data ("right to be forgotten"), subject to legal retention requirements.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Receive your data in a portable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@visitgreatbritainnow.net. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encrypted data transmission (HTTPS), access controls and regular security reviews.

9. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA) where our tour partners operate (including the United Kingdom). Such transfers are protected by appropriate safeguards in accordance with GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Poland, this is the Urząd Ochrony Danych Osobowych (UODO) — the Polish Data Protection Authority.